I ordered this backpack for my new granddaughter. Unfortunately, the first time we tried to use it, it wobbled. I believe it was damaged in shipping. I contacted customer service and they immediately got back to me and made everything right! They were kind understanding, and extremely Helpful! What a nice breath of fresh air that is. The pack itself is extremely well-made. The fabric is durable yet comfortable for baby. The stitching is excellent and light weight enough to wear easily without all the extra bulkiness. Not all outings require a gigantic child carrier, this one is perfect for grocery stores, shopping, doing chores, going on walks, or vacations, where a heavy duty hiking pack is just too much. Buy this pack from this company! You won�t be sorry or disappointed!